Warranty & Service
1) We provide 7 day (date upon receiving) testing period for all of our products, if un-satisfy of the product, please return it with original state (product , item , package , accessories etc.) within 30 days, we full refund you total amount of the order, but buyer have to pay the return shipping fees. We NOT ACCEPT fully or partially refund for keep the products.
(2) We provide 24 months (2 years) warranty of all our selling products (date upon receiving), including repair , replacement , maintenance etc. Please be noted that if the damage of the product is cause by un-proper usage, we have to charge buyer for components cost (if has), repairing fee is free during 36 months. During warranty period, buyer have to pay transportantion fees (including return, import TAX). We should pay transportantion fee (including send new goods to you )
(3) We provide life time technic support of all our selling products (include the CCTV Camera , Recorder)
Buyer can download the update firmware from our website . Also buyer can contact us and we send it by email .
(4) We provide 7/24 online service. (include online chat by EC,Skype Wechat,Whatsapp and remote control by Teamview) to answer you all inquiry, technic support .